Shipping Policy
This Shipping Policy outlines the procedures, timelines, and responsibilities for all orders of cups purchased from our online store. We are committed to processing and shipping orders securely and efficiently to ensure your cups arrive safely and in perfect condition, no matter where you are in the world. All orders are inspected and prepared carefully after payment confirmation to verify product condition, completeness (including all cups, lids, sleeves, and care instructions), and quality before shipment. Processing typically occurs within 2-3 business days, though slight delays may occur during peak seasons, holidays, or promotional periods, especially for bulk orders or limited-edition cup styles.
We partner with reliable shipping carriers to deliver orders worldwide. Given the fragile nature of cups—especially glass and ceramic styles—we use industry-leading protective packaging—including sturdy cardboard boxes, foam padding, bubble wrap, and individual sleeves for each cup to prevent breakage, scratches, or damage during transit. Our packaging is designed to absorb impact and preserve the product’s integrity, ensuring your cup arrives in the same pristine condition as it left our warehouse, with no cracks, chips, or damage to lids or handles. Domestic orders generally arrive within 3-7 business days after shipment, while international orders may take 7-21 business days, depending on the destination, customs processing, and local postal services.
Delivery times are provided as estimates and are not guaranteed, as delays may result from weather disruptions, transportation limitations, customs inspections, or high-volume shipping periods. We recommend placing orders in advance if you need the cup for a specific event, gift, or occasion, to account for potential delays. Upon receipt, we advise unboxing the cup carefully and checking it immediately to ensure nothing is missing or damaged, as cracks or chips may affect the cup’s functionality and safety.
Shipping costs are calculated at checkout based on order weight, dimensions, destination, and selected shipping method. Orders with multiple cups or larger styles (such as large tumblers) may incur additional shipping fees, which are clearly displayed before payment. All shipping fees are non-refundable once the order has been shipped. Customers are responsible for providing accurate, complete shipping information, including full name, address, postal code, and relevant delivery details. Inaccurate or incomplete information may lead to delayed delivery, failed delivery attempts, or additional fees, for which the customer will be responsible.
Once shipped, a tracking number will be provided whenever available, allowing customers to monitor their package’s progress online. We are not responsible for lost, stolen, or missing packages marked as delivered by the carrier. In such situations, customers may need to contact the shipping carrier directly to resolve the issue. We will assist with reasonable inquiries where possible, but final outcomes depend on carrier policies. For damaged packages or defective cups, customers must report the issue within 48 hours of delivery to be eligible for assistance.
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping cost and are the sole responsibility of the customer. Regulations vary by country, and customers are encouraged to review local policies before ordering. We reserve the right to cancel or decline orders to regions with shipping restrictions, unreliable delivery services, or elevated risk of damage to fragile drinkware. By placing an order, customers agree to the terms outlined in this policy and accept related responsibilities.